Shipping Info

Shipping

 

Shipping:

There is no free shipping for auction items alone. Auction items can be combined with non-auction products through our main site – www.aquasd.com – for more details on shipping, please check out our shipping info page - 

https://aquasdauctions.com/pages/shipping-info'

Local Pick Up:

There is no shipping fee for local pick up.  We are open daily from 10a – 6p.  Please call us 30 mins before stopping by to pick up so we may prepare your order.

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Bagging & Boxing

Corals are first inspected for overall health
After inspection, corals are bagged in a clear poly bag
They are labeled by coral I.D.# that matches with your invoice
Then clipped with a high grade poly clip to ensure no leaks
Then our shipping staff checks off one coral at a time 
We then group them and place them in a bigger poly bag​​​
They are placed in a styrofoam lined box (box size depends on the number/size of corals)
Shipping peanuts are used to ensure package is stable
Shipping staff determines an ice pack, heat pack, or none depending on multiple weather factors (current location, switch hub, and final destination)

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Guarantee, DOA & Policy

We guarantee live arrival.  In the unlikely event of a DOA (Dead on Arrival), we will need a clear digital picture within 2 hours of delivery.  E-mail the picture/s to aquasandiego@gmail.com.  
    We do not give refunds.  We send replacements on future orders.  We do not cover the  shipping costs on replacements.
      Guarantee is void if you refuse delivery of your order, if no one is available to receive the package, or package was not picked up from your UPS facility in a timely manner (within 6 hours of arrival).
        Aqua SD cannot be held responsible for mechanical or weather delays by shipping company
          We can hold corals for up to 2 weeks without prior arrangements made.  After the 2 week period, we are not responsible for the coral.  This applies to local pick up, and shipments that did not select a shipping date on the calendar.  
            For orders that are shipped, minimal order of $100 (excluding freight charge) is required prior to shipping.
              We are not responsible for incorrect addresses given.

              Shipping is non refundable​, no exception

              There is a 20% restocking fee to any cancelled orders

              This guarantee does not apply for local pick up